Telephone Interview Analysis
The following is the common criteria for what UHI online learners want in an online course and what is important to them in online learning:
- Tutor support, accessibility & consistency
- Learner support & contact
- Clear & consistent instructions and information
- Accessible and up-to-date information & materials
- Quick & consistent feedback
- Well-run & well-presented site
The top four are:
1. Reliable and consistent tutor support
2. Learner support
3. Clear instructions and information
4. Good quality feedback
In summary, basically what online learners want is to feel part of a community, communicating with other people, with easy access to clear instruction and information.
